| Security Info |
CX London.com has a fully secure ordering system using Secure Socket Layer (SSL) technology.
All transactions between your browser and our ordering system are encrypted to prevent unauthorised access and to scramble your sensitive data.
We aim to give you maximum peace-of-mind when buying from us.
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Privacy Info
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Information collected by the CX London Boutique is solely for the purpose of fulfilling orders and keeping customers updated.
CX London comply with the Data Protection Act 1998 and all information is collected lawfully in accordance with this Act.
All information collected is held securely in accordance with our internal security policy, and United Kingdom law. We will not sell or divulge your information to any 3rd parties.
The CX London Boutique is totally committed to protecting the privacy of our site visitors and customers.
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Accounts Info
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Your account contains your delivery and billing details and a record of your orders.
You will need your e-mail address and password to see or edit your personal details.
Password Info
If you can't remember your Password, go to the My Account page, enter your e-mail address,
click on 'Forgotten your password?' and it will be automatically e-mailed to you
(write it down and keep it somewhere safe).
Please note that, for security reasons, our Customer Service team cannot see your password, so are unable to confirm it for you.
New Customer
If you are a New Customer, you can create an account by going to the My Account page.
Benefits include quick check out next time you shop and of course all the latest offers / promotions
Your Privacy
We will not disclose rent or sell any information about you to any third parties.
Except where it is a necessary part of providing a service to you - e.g. Arranging for a product to be sent to you.
Checking your details
If you wish to verify the details you have submitted to CX London you may do so by signing into your account.
You then have the ability to edit your details.
CX Members Newsletter
As an account member you will receive a CX members newsletter by e-mail informing of discount codes, latest products and special offers.
Our e-mails will only ever refer to CX London Boutique , discount codes and special offers.
Cancelling an Account
Is very easy.
All e-mails you receive from us will include specific instructions on how to unsubscribe / cancel an account.
Additionally you have the following options for unsubscribing / removing your information from our database at any time :
(1) send an email to customerservice@cxlondon.com
(2) select the opt-out link at the bottom of any CX London email and follow the instructions provided;
(3) send mail to the following address :
Customer Service
CX London
132 Catharine Street
Cambridge
Cambridgeshire
CB1 3AR
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Payment Options
Payment can be made with the following credit or debit cards: Visa, Mastercard, Maestro, Solo and AMEX.
We also accept cheques made payable to CX LONDON.
Please email customerservice@cxlondon.com if you require alternative payment methods.
If you would prefer to order by telephone using your credit or debit card,
call our studio on +44 (0)1223 574 683 ( USA : 00144 (0)1223 574 683 ) between 12 noon - 6pm UK time.
Complaints
If you have any complaints, questions or feedback about this statement please do not hesitate to contact us at customerservice@cxlondon.com where we will be delighted to answer any questions you may have.
We want to ensure our customers are completely satisfied.
We endeavour to :
(1) Acknowledge all complaints within 5 days of receipt
(2) To keep the customer informed of progress
(3) To resolve the complaint quickly and fairly
email to :
customerservice@cxlondon.com
write to us at :
Customer Service
CX London Studios
132 Catharine Street
Cambridge
CB1 3AR |
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Delivery Info
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Standard Delivery
United Kingdom : 1-5 working days - ( Royal Mail first class mail ) - £2.95
Europe : 5-9 working days - ( Royal Mail / local postal service ) - £3.50
US and Rest of World : 5-10 working days - ( Royal Mail / local postal service ) - £6.00
Express Delivery
Europe : 1-3 working days - ( FedEx, signature required ) - £50.00
US and Rest of World : 1-5 working days - ( FedEx, signature required ) - £90.00
Tracking No and Signed for Delivery
Europe : 3-9 working days - ( Royal Mail / local postal service, Signature required ) - £7.50
US and Rest of World : 5-10 working days - ( Royal Mail / local postal service, Signature required ) - £10.00
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Returns Info
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We want you to be completely happy with your purchase from CX LONDON.COM However, if you have any reason to be dissatisfied with your order, then we will refund or exchange the item as long as you return it to us in its original condition with packaging / swing tags & documentation within 28 days of receiving the order.
If the goods are returned as detailed above, we will issue a full refund for the price paid for the item, or exchange the item for a different size / colour if preferred.
Please ensure that you enclose a note giving your reason for return, name, address, telephone number, invoice number, and details of replacement if required.
The product will be your responsibility until it reaches us. You will also be responsible for the postage for the return parcel. We recommend getting a certificate of postage when returning items and this costs nothing from the Post Office. All returns should be sent to:
CX London Studios
132 Catharine Street
Cambridge
United Kingdom
CB1 3AR
Important - Distance Selling Regulations
Under The Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel a contract within seven days - starting from the day after you take delivery of the goods (a "cooling off" period). You have the right to cancel for any reason without penalty.
If you wish to cancel a contract, please write to us or email clearly stating your full details, invoice number and cancellation instructions. To cancel the contract, you must give us notice within seven working days starting from the day after you take delivery of the order.
Once you have cancelled the contract, you have a legal "duty of care" to take good care of the goods. You must return the goods to us at your expense to the address below - we would advise that you use a recorded-delivery service for small items and an insured courier service for larger items. Please mark all parcels clearly with your returns number.
The full regulations can be viewed at http://www.opsi.gov.uk/si/si2000/20002334.htm
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Disclaimer
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All Prices Inclusive of VAT - Payments to this site are charged in UK Pounds (GBP).
Other Currencies for indicative use only. Rates of exchange will vary daily, please check them on the day you purchase. |
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